Thoughts on what businesses actually need from the Cloud, not what vendors wish they needed.

Chris Bliss

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One of the great aspects of Software as a Service (SaaS) is that the software is always improving. It has to improve: users pay a monthly subscription, meaning they can cancel the service whenever they choose. Hence why the top software companies stay ahead of the curve and frequently release exciting updates and features.

This past year has been no exception, with many of the best SaaS vendors out there releasing some awesome new features. Below are some of our favorites!

  1. Basecamp – 37Signals rolled out a brand new Basecamp earlier this year and there are some impressive innovations, including a much improved UI. Read about the new Basecamp here.

  1.  Zendesk – The New Zendesk was released earlier this month and it is  quite impressive, particularly for customer service agents. The best just got better.

  1. Freshbooks – The company always known as an easy to use invoicing tool is transforming itself into “cloud accounting”. We expect some exciting updates over the next several months. Read the announcement from Freshbook’s founder here.

  1. Solve360 – The self-proclaimed “modern cloud based CRM that doesn’t suck” also rolled out some cool new features this year. The Google Apps integration keeps improving, there’s an integration with cloud accounting giant Xero, and much more!

  1. CapsuleCRM – This year saw CapsuleCRM’s mobile app make the leap from mediocre to industry leading. If you are looking for a pipeline sales tool that’s awesome to use on-the-go, CapsuleCRM’s mobile and iPad app has you covered.

These are just a few of the noteworthy improvements over the past year. What are some of your favorites? Leave your picks in the comments so we can check them out!

VM Associates is a New York City based cloud computing consulting firm. We help companies transition into newer, better, smarter software. Contact us to talk about your business, the cloud, and how we might help.

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Chris Bliss works at VM Associates, an end-user consultancy for businesses looking to move to the cloud from pre-existing legacy systems.